Payment Terms
for Dental Care

These terms are also available in English. In the event of any discrepancy between the Dutch and the English version, the Dutch version shall prevail.

Deze betalingsvoorwaarden zijn tevens beschikbaar in het Engels. In geval van tegenstrijdigheid tussen de Nederlandse en de Engelse versie prevaleert de Nederlandse versie.

General

1. These payment terms apply to dental care or, if applicable, oral surgery care provided by an employee of this practice, hereinafter referred to as the healthcare provider. The payment terms form an integral part of the treatment agreement and will be handed over or sent (digitally) to the patient prior to or upon entering into the treatment agreement.
2. In these payment terms, where applicable, “patient” also includes their legal representative.
3. The costs of the treatment are calculated in accordance with the most recent price list established and published by the Dutch Healthcare Authority (hereinafter: NZa) according to the latest applicable Oral Care Regulation (Regeling Mondzorg) under reference NR/REG-2609. If a newer version applies, these payment terms refer to the current Oral Care Regulation with its corresponding reference. The active price list is attached to these payment terms and is thus disclosed to the patient at the same time these conditions are handed over or sent (digitally). In addition to the treatment costs, and in compliance with the latest applicable Oral Care Regulation, material and technical costs may be charged. Excluded from this are costs for treatments for which no rates have been set by the NZa (whether or not temporarily within the framework of an experiment) and for which (in whole or in part) free market rates apply.
4. If the patient is unable to attend an appointment, they must cancel it at least 48 hours in advance by phone or email. If the patient does not cancel the appointment or fails to do so in time, the healthcare provider may charge a fee. This fee will be billed to the patient in accordance with a scale¹ based on the model below. This table forms the legal basis for the no-show fee to be charged.

No-Show Fee Scale

Appointment Type	Reserved Time	Fee (including VAT)
Consultation / check-up/prevention	15 minutes	€ 80
Treatment	30 minutes	€ 160

The patient is informed of the date and time of the appointment via an appointment confirmation. Based on the type of appointment made, the patient can deduce the corresponding reserved time and the potential financial consequences of a late cancellation from the scale above. The appointment reminder serves as proof that the patient was informed of the applicable conditions prior to the appointment.

Reminders are a courtesy service provided by the practice and do not constitute a legal obligation. It remains the sole responsibility of the patient to note down and attend the appointment. The practice cannot be held liable if a patient claims not to have received the confirmation or reminder.

5. The healthcare provider will provide the patient with an advance estimate² in cases where the NZa prescribes this. This estimate complies with the conditions set out in the current Oral Care Regulation³. The patient will be informed (in a timely manner) of any (possible) exceeding of the treatment duration (for example, due to complications during treatment) and/or an exceeding of the budget by more than 10%.
6. The healthcare provider informs the patient in the manner laid down in the current Transparency of Healthcare Providers Regulation (Regeling Transparantie Zorgaanbieders) of the NZa, last known under reference TH/NR-035.01. If a newer version applies, the Transparency of Healthcare Providers Regulation with the newest reference is meant.
7. Any questions regarding the invoice must be directed to the healthcare provider as soon as possible after the invoice date. More information can be found at allesoverhetgebit.nl/alles-over-kosten-en-vergoedingen.
8. The costs for the treatment of a patient under the age of 16 are payable by their legal representative. A patient aged 16 or 17 is personally liable for the costs of their treatment, unless the legal representative has confirmed in writing that they will fulfill the payment.

Factoring Company- Infomedics

9. The healthcare provider transfers the invoices for regular dental care to a factoring company, which will collect the payment from the patient. The payment terms of the factoring company regarding payment terms and sanctions shall apply. The healthcare provider will inform the patient about these specific payment terms. You can find these below and via the following link: https://www.infomedics.nl/zorgconsument/betaalvoorwaarden

Payment Terms and Sanctions (Direct Invoices)

10. The healthcare provider may ask the patient to pay the costs of the treatment directly at the practice immediately after the appointment, or may send an invoice afterwards.

The costs of invoices sent directly by the practice (including no-show invoices) must be paid within the payment term stated on the invoice. If the patient does not pay the invoice within this term, the patient is automatically in default.

Before debt collection measures are taken, the healthcare provider will send the patient a one-time, complimentary payment reminder (the statutory WIK-brief under Dutch law). In this reminder, the patient is given the final opportunity to pay the outstanding amount within 14 days of receiving the reminder.

If payment is still not made after this 14-day term, the claim will be handed over to a collection agency or bailiff, including the associated extra costs. The resulting collection costs are fully payable by the patient and are calculated in accordance with the statutory Dutch scale (Decree on Compensation for Extrajudicial Collection Costs):

• Over the first € 2,500: maximum collection costs of 15%.
• A statutory minimum amount of € 40 applies to collection costs.

More information about collection costs can be found at: https://www.rijksoverheid.nl/vraag-en-antwoord/schulden/hoogte-incassokosten.

If the patient also ignores the process via the collection agency, the bailiff can initiate legal proceedings.

Notes

¹This scale is (partly) based on the applicable rates, which may be subject to change annually.

²This concerns a written estimate, unless it has been explicitly agreed with the patient (and recorded in the medical file) that a verbal estimate (stating at least a total amount) suffices.

³The Oral Care Regulation is last known under reference TB/REG-25612-01. If a newer version applies, the Oral Care Regulation with the newest reference is meant.

Infomedics – Payment Terms

https://www.infomedics.nl/zorgconsument/betaalvoorwaarden

Infomedics handles the financial administration for many healthcare providers. The following payment terms apply to invoices issued by Infomedics. For example, you have 30 days to pay your invoice. If payment is not received within that period, you will first receive a free payment reminder, followed by a second reminder that includes statutory debt collection costs. Infomedics may send your invoice either by post or digitally, depending on the instructions received from your healthcare provider.

On behalf of your healthcare provider, we issue and collect invoices for the healthcare services you have received.

• Your healthcare provider determines whether we may first submit the invoice to your health insurer. If your health insurer does not reimburse the invoice (in full), we will send the invoice to you.
• If your health insurer reimburses part of the treatment, this will always be shown on the invoice. If we have not submitted the invoice to your health insurer, we will invoice you for the full amount.
• Your healthcare provider also decides whether we send your invoice by post or securely by email. You can inform your healthcare provider of your preferred method of receiving invoices.
• The payment term for the invoice is 30 days. If payment is not received by the due date, you will automatically be in default without the need for any further notice of default.

• If you forget to pay the invoice within 30 days, you will receive a first reminder. This reminder is also referred to as a WIK letter, as it complies with Article 6:96(6) of the Dutch Civil Code (Burgerlijk Wetboek). In this letter, we ask you to pay the invoice within 15 days of receiving the reminder. We also explain that if payment is not received within that period, you will owe statutory interest (under Article 6:119 of the Dutch Civil Code), and extrajudicial debt collection costs (under Article 6:96(2)(c) of the Dutch Civil Code).
• If payment is still not received after the payment period stated in the first reminder, you will receive a second reminder with a payment term of 10 days. Within this period, you must pay: the outstanding invoice amount, the statutory interest accrued, and the extrajudicial debt collection costs. As a gesture of goodwill, with the second reminder we limit the collection costs once only to €31.50. After this 10-day period, the collection costs will be recalculated in accordance with the Dutch Decree on Compensation for Extrajudicial Collection Costs (BIK scale).

• The amount of the extrajudicial collection costs is determined according to the BIK scale. These costs depend on the outstanding balance of your invoice. They amount to a maximum of 15% of the outstanding amount, with a minimum of €40.00. The BIK scale can be consulted at www.wetten.nl under the Decree on Compensation for Extrajudicial Collection Costs. The statutory interest rate is set (semi-)annually by Order in Council and published in the Dutch Government Gazette (Staatsblad). The current statutory interest rate can be found at www.rijksoverheid.nl/onderwerpen/schulden/vraag-en-antwoord/hoogte-wettelijke-rente.

• If you make only a partial payment, under Article 6:44 of the Dutch Civil Code, we may first apply your payment to the extrajudicial collection costs, the statutory interest and finally the original outstanding invoice amount.

• If you do not pay your invoice in full after the payment period stated in the second reminder has expired, the Central Medical Collection Bureau (CMIB) will take over collection of the invoice, the extrajudicial collection costs, and the statutory interest. If you still fail to pay the CMIB in full, Infomedics will instruct a court bailiff to initiate legal proceedings.
• Information about the maximum regulated healthcare tariffs and/or billing codes on your invoice can be found on the website of the Dutch Healthcare Authority (NZa) (www.nza.nl). For certain healthcare sectors, such as paramedical care and most specialist medical care, providers may charge freely negotiated rates. If the care you received falls under a sector with free pricing, please refer to your healthcare provider (or their website) for further information.